All local orders are delivered via Singpost. After your order is processed, your order status will be updated in your account (does not apply to Guest Checkout).All orders will be processed within 1-3 working days unless otherwise stated.
- Please be advised that delivery is not handled by us, hence we cannot accomodate to requests for delivery to be made at a particular time neither are we able to determine the day and/or time of delivery.
In-store pickup - Due to logistic issues, in-store pickup is only possible from [email protected]. Once your order is ready for pickup (typically within 1-3 working days), you will be notified by email/via My Account status update.
All international orders are shipped via DHL Express Worldwide. Delivery times vary with different countries but in general, DHL Express Worldwide delivers within 3 working days, provided there are no custom delays. .
Orders are processed within 1-3 working days unless otherwise stated. Your order status will be updated in your account when orders are processed. (Does not apply to Guest Checkout). Do expect delays during peak season and during special online-only releases.
- At this time, we regret that we can only offer 1 shipping method. Should you wish to use another shipping carrier, please email [email protected] . Shipping rates in this case will vary.
- We are unable to ship to Russian Federation.
- A remote area surcharge of SGD36 is applied per shipment when the delivery destination location is remote. (Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.)
CUSTOM TAXES AND/OR DUTIES
Customs taxes and/or duties are imposed by your country, not us. It is completely out of our control as to what these charges are and if you will be charged. Please contact your local customs office to find out more before placing your order.
Any costs incurred resulting from your item(s) being returned to us due to failure to make payment will be borne by you. Any balance will then be credited back to your account within 7-14 working days.
RETURNS AND EXCHANGES
We regret that we currently are unable to accept returns and/or exchanges.